Successful Outcomes Service will not share your data with any other third party. We will, from time to time, contact you about our services and any changes or additions to your e-learning courses.

We take your privacy extremely seriously and will never sell lists or email addresses.

What information do we collect about you?

Information you voluntarily provide to us:

This information may include individual contact information such as:

  1. Full Name – will be used to identify you in communications.
  2. Title – will be used to identify you in communications.
  3. Email address – will be used to allow for the delivery of communications with you via the system. If your domain is associated with a company this will also tie you as an individual to the company entry. 
  4. Phone number – will be used in cases where telephone support is requested or considered advantageous.
  5. Company – will be used to tie individuals to companies for purposes of reporting on training undertaken and completed.


Company Information:

  1. Company Name – will be used to identify the company for communications and for reporting on services used.
  2. Additional course purchases – will be used to identify when your services renew or expire.
  3. Notes – where we may populate information about the services you have with thinkific and communications to date.
  4. Purchase history

Who has access to the systems and your individual or company details?

The data that we collect from you is never transferred outside of the European Economic Area (the “EEA”)We are also compliant with the UK GDPR and Data Protection Act 2018.

Each individual company who purchases a training package assigns an internal administrator. They have access to the data for their company only and can see the data we hold including, names, email address and status of training undertaken.

How will we use the information about you?

We collect information about you to set up your account in our online course platform (thinkfic) and provide access to the training courses, manage your account and, if you agree, to email you about other services we think may be of interest to you. We will not share your information with any other companies or organisation.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. If your data changes, for example, if you have a new email address), then you are responsible to notifying us of these changes.

Successful Outcome Services

14 Railway Street, 

Langley Park, 

Durham, 

DH7 9YS

Safeguarding your information

We take reasonable and appropriate measures to protect Personal information from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in the processing and nature of the personal information.

Successful Outcomes Services accounts require a username and password to log into the online course platform. You must keep your user name and password secure, and never disclose it to a third party. We can’t see your passwords. We can’t re-send forgotten passwords but will only send a link for you to reset them.

Other websites

Our online course platform (thinkfic) contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

We also adhere to thinkific's cookie policy which  uses cookies to understand how you interact with our online course platform, apps, and selected third-party websites primarily with the aim of improving your user experience. Thinkific does not store sensitive information such as login credentials or bank information within cookies. 

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. Our last review was on the 22nd September 2022 and we will renew this in September 2023. We will also keep updated with relevant policy changes to the UK GDPR and the  

How to contact us

Please contact us if you have any questions about our privacy policy or information, we hold about you:

Successful Outcome Services

14 Railway Street, 

Langley Park, 

Durham, 

DH7 9YS